Terms & Conditions (in relation to Ticket Sales)

Purchasing Policy

Our goal at The Warehouse is to make your purchasing experience easy and efficient, so that you can attend your chosen event(s) as quickly as possible. The following policies are designed to ensure your satisfaction and understanding of the purchase policies at the Warehouse. This policy incorporates our Terms of Use by this reference.

The Warehouse sells tickets on behalf of itself. This means that we set the ticket prices and determine seating arrangements. Tickets purchased/transacted through The Booth will be subject to terms and conditions applied by The Booth, which are available on their web site (www.thebooth.co.uk).

Event admissions are generally sold through a number of distribution points including online sales, through the venue and other physical outlets.

The Warehouse also holds no responsibility for events that are cancelled or postponed outwith it's control, if this is a decision taken by entertainer/band, etc (or their management) themselves. In turn, these bookings are sold subject to the management’s right to alter or vary the program due to events or circumstances beyond their control, without being obliged to refund monies or exchange tickets.
The following are the rules or ‘Terms’ that govern the use of The Warehouse website at thewarehousetheatre.co.uk (the 'Site') and all other services offered by The Warehouse (the 'Services'). By visiting the Site and using the Services, you expressly agree to be bound by these Terms of use and to follow these Terms and all applicable laws and regulations governing the Site and Services.

The Warehouse reserves the right to change these Terms at any time, effective immediately upon posting on the Site. Please check this page of the site periodically. If you violate these Terms, The Warehouse may cancel your booking and/or take appropriate legal action against you.
At the time of booking

When your booking has been completed The Warehouse will issue you with a confirmation email/letter/tickets. It is your responsibility to ensure that confirmation issued to you is accurate. We are only responsible for issuing the response in line with your request made via the website or by telephone.
Bookings are sold subject to the management’s right to alter or vary the programme due to events or circumstances beyond its control, without being obliged to refund monies or exchange tickets.
The customer has a right only to a seat value corresponding to that stated in the booking and the management reserves the right to provide alternative seats to those specified in the booking.

After booking

It is the responsibility of the customer to ascertain whether an event has been cancelled and the date and time of any rearranged event. If an event is cancelled or rescheduled, we will use reasonable endeavours to notify the customer of the cancellation once we have received the relevant information from the entertainer/band, etc (or their management) . Please note that we cannot guarantee that customers will be informed of such a cancellation prior to the date of the event.
The Warehouse will not normally exchange or refund bookings. However, each case will be judged on its merits.
The Warehouse reserves the right to cancel any booking which it reasonably suspects to have been made fraudulently.

At the event

Admission to events will be at the discretion of and in line with the Rules and Regulations of The Warehouse, organiser or promoter associated with the booked event, who reserve the right to refuse admission.
In addition, it is the responsibility of the customer to produce, on request, any booking reference provided by The Warehouse at the time of booking. Failure to do so may result in the customer being refused entry to the event.
For any tickets purchased at a discounted concessionary rate, it is the responsibility of the customer to produce all relevant proof of concessions on arriving at the event venue. Failure to produce such proof of concessions may result in the customer being charged an additional fee for full-price tickets, or being refused entry to the event.
The customer must comply with all relevant statutes, safety announcements and venue regulations whilst attending an event. Breach of any of these conditions or any unacceptable behaviour likely to cause damage, nuisance or injury shall enable the venue or event management to eject you from the venue.

Event cancellation and rescheduling

If an event is cancelled by the performer, The Warehouse, acting on behalf of the performer will make reasonable effort to contact bookers and refunds will be made only to the credit or debit card which was used to make the booking. The Warehouse will endeavour to refund all money within five working days of receiving notification of a cancellation.
If an event is rescheduled by the performer, The Warehouse on behalf of the performer will make reasonable efforts to contact bookers with the alternative dates/times. In the event that the booker can no longer attend on the revised dates/times, refunds will be made only to the credit or debit card that was used to make the booking. The Warehouse, on behalf of the performer, will endeavour to refund this money within five working days of receiving notification of the rescheduled event.
The Warehouse regrets that it cannot refund the credit/debit card commission fee on any bookings.

Complaints Procedure

The Warehouse is committed to providing a professional, fair, efficient, courteous and helpful service to all our users. However, if you believe that things have gone wrong and you are dissatisfied with the service you have received from us, we want you to tell us. We can then seek to resolve your complaint, and also try to ensure it does not happen again.

You can email us by visiting the contact page on the web site; this will give you a link to email the appropriate person for the problem. Alternatively you can email info@thewarehousetheatre.co.uk with any issues you may have.

Any complaints submitted will be dealt with directly by the Events Coordinator, who will endeavour to rectify the situation.

If this does not produce a satisfactory response, the issue will then be referred to the owner of The Warehouse.

In addition, we will keep records of all complaints made. Meetings will be held by The Warehouse to discuss specific complaints and discuss ways in which we may improve our level of service.

We also welcome your comments, compliments and suggestions. Telling us when things go well and giving us your suggestions can help to improve our services. Visit the contact page to get in touch with us.

The Warehouse does not warrant that the Site will be error-free, uninterrupted, or that it will provide specific results from the use of the Site or any Content on it. The Site and its Content are delivered on an "as is" and "as available" basis.

Whilst The Warehouse will take all reasonable precautions to keep the Site free of viruses and other destructive features, The Warehouse cannot guarantee that this will always be the case. Site content, therefore, is downloaded at the user's own risk.

The Warehouse disclaims all warranties, express or implied, including any implied warranties of merchantability and fitness for a particular purpose.

The Warehouse will not be liable for any damages arising from the use of The Warehouse Site and Services, including without limitation direct, indirect, incidental, and punitive and consequential damages.

The Warehouse does not guarantee any specific result from the use of the Site.

The Warehouse disclaims any and all liability for the acts, omissions and conduct of any third party users, Ticket Sellers, advertisers and/or sponsors on the Site in connection with The Warehouse Site or Services or otherwise relating to your use of The Warehouse Site or Service.

The Warehouse is not responsible for the products, services, actions or failure to act of any performer, promoter or other third party in connection with or referenced on the Site or Service.

Limitation of Liability

In no event will The Warehouse be liable to you for any indirect, consequential, exemplary, incidental, special or punitive damages, or for loss of profits, revenues or business opportunities.


You agree to indemnify and hold The Warehouse and its officers, agents, employees and contractors, harmless from any loss, liability, claim or demand, including reasonable legal expenses, made by any third party due to or arising out of your use of the Site and/or Services.